Privacy Policy

🔒 Legal

Privacy Policy

Last updated: May 2026. Your data is yours — here's exactly what we collect, why, and your rights.

📋 The Short Version

We collect only what we need to process your orders and improve your experience. We never sell your data to brokers. You can request to see, update, or delete your data anytime by emailing orders@orvexax.store.

1. What We Collect

When you visit, shop, or contact us, we may collect:

  • Contact details: name, email, billing/shipping address, phone number.
  • Order details: products purchased, payment method (we don't store full card numbers — our processor does), shipping preferences.
  • Account info: if you create an account, your login credentials and saved preferences.
  • Device & usage info: IP address, browser type, pages visited, time on site — collected automatically via cookies and analytics.
  • Communications: any emails, messages, or support requests you send us.

2. How We Use It

We use your data to:

  • Process and fulfill your orders.
  • Send shipping confirmations, tracking, and customer service responses.
  • Send marketing emails (only if you opt in — you can unsubscribe anytime).
  • Detect fraud and protect our store.
  • Improve site performance and your shopping experience.
  • Comply with legal obligations (tax, accounting, law enforcement requests).

3. Who We Share It With

We share your data only with service providers we need to operate the store:

  • Shopify — our ecommerce platform (hosting, checkout, payments).
  • Payment processors — to securely handle credit card transactions.
  • Shipping carriers — USPS, UPS, FedEx, DHL, etc. to deliver your order.
  • Email service — Klaviyo for marketing emails (only if subscribed).
  • Analytics — Google Analytics and similar tools for site performance.
  • Government / legal authorities — only when legally required.

We do not sell your personal information to data brokers or advertisers.

4. Cookies & Tracking

We use cookies to keep you logged in, remember your cart, and analyze traffic. You can disable cookies in your browser settings, but some site features may not work properly.

5. Your Rights

✓ You Can
  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Opt out of marketing
  • Opt out of data sharing (US states)
  • Export your data
✗ We Won't
  • Sell your data to brokers
  • Share with unauthorized 3rd parties
  • Track you across unrelated sites
  • Email you without consent
  • Store your full payment card
  • Discriminate if you exercise rights

To exercise any of these rights, email orders@orvexax.store. We respond within 30 days.

6. Children

Our store is not intended for users under 16. We do not knowingly collect personal information from children. If you believe we have collected info from a child, contact us and we'll delete it.

7. Data Security

Our store uses SSL encryption on every page. Payment processing is PCI-DSS compliant through Shopify Payments. We never store your full credit card number. See our Payments & Security page for full details.

8. Data Retention

We keep your data only as long as needed to fulfill orders, comply with legal obligations, and resolve disputes. Order records are retained for 7 years for tax purposes. You can request earlier deletion of non-required data.

9. International Users

If you're in the EU, UK, or California, you have additional rights under GDPR, UK-GDPR, or CCPA. You may request to access, port, restrict, or delete your data. EU users can also file complaints with their local data protection authority.

10. California "Do Not Sell"

California residents can opt out of any "sale" or "sharing" of personal data via our Your Privacy Choices page.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated "Last updated" date. Continued use of the store after updates means you accept the new policy.

Questions about your privacy?
We answer every email within 24 hours.
orders@orvexax.store