Refund Policy

Refund Policy

30-Day Money-Back Guarantee

Not loving it? Send it back within 30 days for a full refund. No drama, no restocking fees.

✓ Returnable
  • Unused items in original packaging
  • Returns initiated within 30 days of delivery
  • Defective or damaged items
  • Wrong items received
✗ Non-Returnable
  • Opened beauty and skincare products
  • Lip and eye care that's been used
  • Sale items and gift cards
  • Items without original packaging

How to Start a Return

1
Email us
Send your order number and reason for return to orders@orvexax.store. We respond within 1–2 business days.
2
Ship it back
We'll send return instructions and the address. Customers cover return shipping unless the item is defective or wrong.
3
Get refunded
Once we receive and inspect the return, your refund processes within 5–10 business days to your original payment method.
📦 Arrived damaged?
Inspect your order on delivery. If it's damaged, defective, or wrong, contact us within 7 days with a photo and we'll send a replacement or full refund — no return required.

Refund Timing

Approved refunds process within 5–10 business days. Note that your bank or card issuer may take additional time to post the refund to your statement.

Need help with a return?
We're here within 1 business day.
orders@orvexax.store